This unique guide details a revolutionary approach to lean systems. Whereas traditional lean techniques suffer from less-than-inspiring results, Quantum Lean (QL) rethinks this subject and provides an overdue remedy. The key to this breakthrough is that QL approaches lean systems from an entirely different perspective than conventional methods. Instead of focusing on resource utilization, QL centers on achieving efficiency from the standpoint of a company's product. The benefits from this simple departure are vast and wide-ranging. In terms of speed, effectiveness, and sustainability, QL offers a superior process for transforming an enterprise and gives practitioners a way to avoid the shortcomings that are commonplace in conventional lean. In addition to being geared toward lean practitioners and consultants, the book is also useful for the C-suite, managers, supervisors, technical staff, and rank-and-file employees. It is intended for those who work in all economic sectors, including services, manufacturing, and government. Key Features: provides easy-to-understand QL analysis techniques that are much simpler than standard lean methods and offer uncomplicated rules of thumb for determining priorities and improvement targets; details a win/win/win scenario for customers, employees, and shareholders that focuses on a company's product, avoids conflicting objectives, and enables every stakeholder to benefit, and more.

Tremendous changes have occurred over the past decade in the provision of services to students with disabilities. Federal mandates continue to define requirements for a free appropriate public education (FAPE) in the least restrictive environment. Additionally, there has been an increase in the number of lawsuits filed against school districts regarding the provision of educational services for students with disabilities. Case studies are a helpful way to understand these difficult issues. The case studies presented here are actual students eligible for special education and related services. The case studies are represented not to tell districts and parents that this is the only way questions about special education law can be answered, but to provide likely answers along with commentary for analysis. The cases were developed to help new (and experienced) special education leaders and supervisors survive the pressures of working with students with disabilities while working to provide appropriate services and prevent litigation.

AGNES OF HARCOURT IS AN IMPORTANT though little known thirteenth-century author. Born into a leading Norman noble family, she became an abbess at the new royal Franciscan abbey of Longchamp, founded just outside of Paris by Isabelle of France, sister of Louis IX. In the 1280s Agnes wrote a substantial biography of Isabelle of France, as well as a brief letter detailing Louis IX's involvement with the abbey. These texts were based on Agnes's first-hand observations and contained many lively stories about their royal subjects. Agnes's writings provide a fascinating window on religious life at the court of St. Louis and on the lives of some of the most interesting and powerful men and women of the day. More significantly, they preserve one of the very few female perspectives we have for this period, and, in The Life of Isabelle, offer what is probably the first biography of one woman by another in French. Based on new research into the surviving archives of Longchamp, The Writings of Agnes of Harcourt presents the first English translation of her texts, and the first substantial introduction to her life and work. This critical edition includes both the old French and English versions of the texts.

Tremendous changes have occurred over the past decade in the provision of services to students with disabilities. Federal mandates continue to define requirements for a free appropriate public education (FAPE) in the least restrictive environment. Additionally, there has been an increase in the number of lawsuits filed against school districts regarding the provision of educational services for students with disabilities. Case studies are a helpful way to understand these difficult issues. The case studies presented here are actual students eligible for special education and related services. The case studies are represented not to tell districts and parents that this is the only way questions about special education law can be answered, but to provide likely answers along with commentary for analysis. The cases were developed to help new (and experienced) special education leaders and supervisors survive the pressures of working with students with disabilities while working to provide appropriate services and prevent litigation.

AGNES OF HARCOURT IS AN IMPORTANT though little known thirteenth-century author. Born into a leading Norman noble family, she became an abbess at the new royal Franciscan abbey of Longchamp, founded just outside of Paris by Isabelle of France, sister of Louis IX. In the 1280s Agnes wrote a substantial biography of Isabelle of France, as well as a brief letter detailing Louis IX's involvement with the abbey. These texts were based on Agnes's first-hand observations and contained many lively stories about their royal subjects. Agnes's writings provide a fascinating window on religious life at the court of St. Louis and on the lives of some of the most interesting and powerful men and women of the day. More significantly, they preserve one of the very few female perspectives we have for this period, and, in The Life of Isabelle, offer what is probably the first biography of one woman by another in French. Based on new research into the surviving archives of Longchamp, The Writings of Agnes of Harcourt presents the first English translation of her texts, and the first substantial introduction to her life and work. This critical edition includes both the old French and English versions of the texts.

Between 1913 and 1989 some four million South Africans were forcibly removed from their homes to enforce residential segregation along racial lines. This study records and interprets the memories of some of the Capetonians who were relocated as a result of the infamous Group Areas Act.

Former resients of Windermere, Tramway Road in Sea Point, District Six, Lower Claremont, and Simon's Town narrate their experiences. The work shows how different - even conflicting - versions of popular memories are historically significant for individuals and communities, and for the professionals and academics who work with them.

Most important, it demonstrates how the sharing of oral histories and memories allows people to rebuild a sense of self and community.